Chomrinncrzleae

Terms of Service

Last updated: March 2025. These Terms of Service (“Terms”) govern your use of the website chomrinncrzleae.world and any orders you place through it. By using the website or placing an order, you agree to these Terms. If you do not agree, please do not use the website or submit orders.

1. Operator and contact information

Operator / seller: Chomrinncrzleae (the operator of the website and the seller of products offered on it).

Address: Hietalahdenranta 5-7, 00120 Helsinki, Finland.

Email: managers@chomrinncrzleae.world.

Phone: +358504716993.

For questions about these Terms, your order or our products, please contact us using the details above.

2. Scope and language

These Terms apply to the use of the website chomrinncrzleae.world and to contracts for the purchase of products (e.g. Balivita Natur) concluded through the website. The contract is concluded in English. Finnish mandatory consumer law applies to consumers resident in Finland; other applicable law may apply depending on your place of residence. Nothing in these Terms is intended to deprive you of rights you have under mandatory law.

3. Use of the website

You may use the website only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the website in any way that violates applicable law or the rights of others.
  • Transmit any harmful, offensive or illegal content, or any malware or code intended to disrupt or damage the website or systems.
  • Attempt to gain unauthorised access to the website, our systems or other users’ data.
  • Use automated means (e.g. scraping, bots) without our prior consent except for normal browsing and indexing by search engines in accordance with our robots.txt.
  • Impersonate another person or entity or misrepresent your affiliation.

We reserve the right to suspend or restrict access to the website or to take other measures if we reasonably believe that use violates these Terms or the law.

4. Products and information

We offer products (including food supplements such as Balivita Natur) as described on the website. Product descriptions, images and prices are correct at the time of publication but may change. We do not guarantee that all products will always be available. We reserve the right to correct errors (e.g. pricing or description) and to limit quantities. If a product becomes unavailable after you have placed an order, we will inform you and offer a refund or alternative where appropriate.

Products sold are for personal use and are not intended to diagnose, treat, cure or prevent any disease. You should follow the instructions for use and, if you have health concerns, consult a healthcare professional. We do not make medical or therapeutic claims beyond what is permitted for the product category in the relevant jurisdiction.

5. Orders and contract formation

Placing an order (e.g. by submitting the order form with your name, email and other required information and agreeing to these Terms and our Privacy Policy) constitutes an offer to buy the selected product(s) at the price and terms stated. A contract is formed when we accept your order (e.g. by sending an order confirmation by email or by delivering the product, depending on our process). We may refuse or cancel an order (e.g. in case of error, suspected fraud, or if the product is unavailable) and will refund any payment already made in that case.

You are responsible for providing accurate and complete contact and delivery details. We are not liable for failed delivery or delays caused by incorrect information you provide.

6. Price, payment and delivery

Prices are displayed in euros (EUR) and include VAT where applicable. Shipping costs (if any) are shown before you confirm the order. Payment is due as specified for the chosen payment method. We use secure payment methods; you must comply with the payment provider’s terms. Delivery times and methods are indicative and depend on your location and the delivery partner. Risk and title pass to you upon delivery (or as agreed). For more detail on returns and refunds, see our Return Policy.

7. Withdrawal and returns (consumers)

If you are a consumer (i.e. acting for purposes outside your trade, business or profession), you may have a right to withdraw from the contract within 14 days without giving a reason, in accordance with applicable EU/EEA consumer law. For full details, time limits and conditions, see our Return Policy. Exercise of the right of withdrawal does not affect any statutory warranty rights.

8. Limitation of liability

To the fullest extent permitted by law:

  • We are liable for loss caused by our breach of contract or by our negligence or wilful misconduct, and for loss caused by death or personal injury resulting from our negligence.
  • We are not liable for indirect or consequential loss, loss of profit, loss of data, or for loss arising from your use of the website or products in a way not intended or from events outside our reasonable control (e.g. force majeure).
  • Our total liability in connection with any order or use of the website is limited to the amount you paid for the relevant product(s) in that transaction, except where higher limits are imposed by mandatory law.

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so (e.g. under Finnish consumer law or EU directives).

9. Intellectual property

All content on the website (text, images, logos, layout and other materials) is owned by us or our licensors and is protected by intellectual property rights. You may view and print a reasonable copy for personal use only. You may not copy, modify, distribute or use our content for commercial purposes without our prior written consent.

10. Personal data and cookies

Your personal data is processed in accordance with our Privacy Policy. Use of cookies and similar technologies is described in our Cookie Policy. By using the website and submitting the order form, you confirm that you have read and agree to the processing described there (including any consent you have given).

11. Links to other sites

Our website may contain links to third-party websites. We do not control and are not responsible for their content, privacy practices or terms. Linking does not imply endorsement. You use third-party sites at your own risk.

12. Severability and waiver

If any part of these Terms is held invalid or unenforceable, the remaining provisions continue in effect. Our failure to enforce any right or provision does not waive that right or provision.

13. Changes to the Terms

We may update these Terms from time to time. The “Last updated” date at the top indicates the latest revision. Changes apply to use of the website and to new orders placed after the update. We encourage you to review this page before placing an order. If you do not agree to the updated Terms, please do not use the website or place further orders. For existing orders, the Terms in effect at the time of the order apply to that contract.

14. Governing law and disputes

These Terms are governed by the laws of Finland, without regard to conflict-of-law rules. If you are a consumer, you also benefit from any mandatory consumer protection rules in your country of residence. Any dispute arising from or in connection with these Terms or the website shall be submitted to the courts of Finland, except where mandatory law requires otherwise (e.g. jurisdiction in the consumer’s place of residence).

15. Contact

For any questions about these Terms or your order, contact us at: Chomrinncrzleae, Hietalahdenranta 5-7, 00120 Helsinki, Finland; email managers@chomrinncrzleae.world; phone +358504716993.